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Client Support

Please use the form below to submit a support ticket. Thank you!

Please be as descriptive as possible when submitting a request. Include links to the page/s in question, as well as any helpful screenshots, if applicable.

Support FAQs

In the majority of cases, no! No-cost client requests are any edits directly related to your current services and take less than 1 hour to complete. If an individual request is estimated to take longer than 1 hour to complete it may incur a support fee. Support fees are determined based on the type and size of the request.

If a fee is required we will reach out to you with the details prior to completing the request. You will only be charged after you have given us the thumbs up to proceed.

In most cases, you will see the updates immediately after receiving your request completion email and refreshing the page. In less common cases, it may take up to 24 hours to propagate.

If you are submitting a photograph to be added or updated on your site, please send us the highest quality version you have available. If the image is going to be used as a hero or background image, it must be taken in landscape orientation and be at least 1000px wide.

In order to add a video to your website we require either a link to the video on YouTube/Vimeo/Wistia/etc. or the embed code provided by the video platform.