Please use the form below to submit a support ticket. Thank you!
Please be as descriptive as possible when submitting a request. Include links to the page/s in question, as well as any helpful screenshots, if applicable.
In the majority of cases, no! If you host your website with us, you get 30 minutes of development time each month. This is more than enough for the majority of tickets.
If a request is outside the normal scope of your included support, it may incur a support fee. If a fee is required, you will be provided a quote for approval before we begin. You will only be charged after you have given us the thumbs up to proceed.
In most cases, you will see the updates immediately after receiving your request completion email and refreshing the page. In less common cases, it may take up to 48 hours for changes to propagate.
If you are submitting a photograph to be added or updated on your site, please send us the highest quality version you have available. If the image is going to be used as a hero or background image, it must be taken in landscape orientation and be at least 1000px on its shortest side.
In order to add a video to your website we require either a link to the video on YouTube/Vimeo/Wistia/etc. or the embed code provided by the video platform.
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